Privacy policy

1. Who We Are

ROI Nordic LLC
30 N Gould St
Sheridan, WY 82801
United States
Phone: +1 272 233 4708
Email: post@graena.com
Website: https://graena.com/

2. Information We Collect

We may collect the following personal information when you use our website or make a purchase:

Name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely via third-party providers)
IP address
Browser type and device information
Order history
Customer support communications

We do not store full credit card details.

3. Comments & User Content

If our website allows comments or reviews, we may collect the data shown in the comment form, along with IP address and browser information to prevent spam and fraud.

Profile images or usernames may be publicly visible in connection with posted comments.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze traffic
Enable checkout and login features
Prevent fraud

Cookies may include:

Session cookies
Login cookies
Shopping cart cookies
Analytics cookies

You may disable cookies in your browser settings, but some features may not function properly.

5. Embedded Content

Our website may include embedded content (videos, images, social media, etc.).

Embedded content behaves as if you visited the third-party website directly and may collect data, use cookies, and track interactions.

We are not responsible for third-party privacy practices.

6. How We Use Your Information

We use your personal information to:

Process orders and payments
Deliver products
Provide customer support
Communicate order updates
Improve our services
Prevent fraud
Comply with legal obligations
Send marketing emails (if consented)

7. Who We Share Your Data With

We may share your data with trusted third parties only when necessary, including:

Payment processors (e.g. Stripe, PayPal, Klarna)
Shipping carriers
IT and hosting providers
Analytics providers
Legal authorities when required

We never sell your personal data.

8. Data Retention

We retain personal data only as long as necessary for:

Order fulfillment
Accounting and tax compliance
Legal obligations
Customer support
Fraud prevention

Order records are generally retained for at least seven (7) years for legal and tax purposes.

9. Your Rights

Depending on applicable law, you have the right to:

Access your personal data
Request correction
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent

To exercise your rights, contact: post@graena.com

10. Account Information

If you create an account, you may:

View your data
Update your information
Request deletion

Usernames cannot be changed.

Administrators may access account information for support and security purposes.

11. Data Security

We implement reasonable technical and organizational security measures to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

12. International Data Transfers

Your data may be processed and stored in the United States or other countries where our service providers operate.

By using our website, you consent to such transfers.

13. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

14. Automated Spam & Fraud Detection

Visitor activity, comments, and transactions may be analyzed through automated systems to prevent spam, abuse, and fraud.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

Continued use of the website constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, contact: